Things to note
- Drivers will not call riders when they arrive. Please be at the designated start location at the specified time to ensure pickup. Drivers will wait up to two minutes from the scheduled pick-up time.
- A valid University of Minnesota Internet ID is required to make an online reservation or reserve a paratransit trip by phone.
- Parking and Transportation Services is not responsible for articles left on vans.
Get started
Operating schedule
| Period | Operating days | Operating times |
|---|---|---|
| Academic year | Monday–Friday | 7:20 a.m.–9:20 p.m. |
| Summer | Monday–Friday | 7:20 a.m.–6:00 p.m. |
| Breaks | Monday–Friday | 7:20 a.m.–6:00 p.m. |
| University holidays | None | None |
Scheduling a ride
Add, change, or cancel online
- Add, change or cancel a reservation 24/7.
- Note: all same-day adds, changes and cancellations must be made by phone between 8 a.m. and 4:30 p.m. Monday through Friday. These must be at least 60 minutes before the pick-up time.
- See a list of your pending and past reservations
- Copy a past reservation to create a new request
- Manage your contact phone number
Add, change, or cancel by phone
Call the University Paratransit appointment line at 612-624-8338 between 8 a.m. and 4:30 p.m. Monday through Friday (closed on University holidays). Requests must be at least 60 minutes before the pick-up time. If you have difficulty getting through on that line, an alternate phone number to call is 612-626-7275.
After-hours cancellations
If you need to cancel a ride when PTS Customer Service is not open, please call the Paratransit Line 612-624-8338 and leave a voice message or call before 4:30 p.m. the prior day. You can also email parking@umn.edu with the subject line: "Paratransit Cancellation" with the same timing. If this happens more than three times per semester, they will count as no-shows.
No shows
Three no-shows in a 30-day period will result in a loss of ridership eligibility for 30 days. Scheduled rides will be canceled and you will be unable to request rides to occur during the 30-day period.
Rider responsibilities
Paratransit riders are expected to follow the campus bus code of conduct