University Paratransit Service

About the University Paratransit Service

Anyone who is unable to use fixed transit and needs special transportation service while on campus can request a free accessible ride (curb-to-curb). The service operates on the Twin Cities campus.

  • Vans operate Monday through Friday year-round, except on University holidays.
  • Academic year hours: the first daily trip starts at 7:00 a.m. and the last trip starts at 9:20 p.m.
  • Breaks/summer period hours: the first daily trip starts at 7:00 a.m. and service ends at 6:00 p.m.
  • Rides must be scheduled at least 60 minutes apart. Back-to-back rides may not be scheduled.
  • Rides may be scheduled up to two weeks in advance.
  • A valid University of Minnesota Internet ID is required to make an online reservation or reserve a paratransit trip by phone.
  • Drivers will not call riders when they arrive. Please be at the designated start location at the specified time to ensure pickup. Drivers will wait up to two minutes from the scheduled pick-up time.
  • Three no-shows in a 30-day period will result in loss of ridership eligibility for 30 days. Scheduled rides will be cancelled and you will be unable to request rides to occur during the 30-day period.
  • If you need to cancel a ride when PTS Customer Service is not open, please call the Paratransit Line 612-624-8338 and leave a voice message or call before 5 p.m. the prior day. You can also email parking@umn.edu with the subject line: Paratransit Cancellation with the same timing. If this happens more than three times per semester, those will count as no shows.
  • Parking and Transportation Services is not responsible for articles left on vans.
  • Rides may be scheduled from and to more than 200 locations on the Twin Cities campus.

Paratransit Rider Responsibilities

Paratransit and U Cards

Bring your U Card with you on all Paratransit rides! You may need it to get to your destination. 

Add/Change/Cancel a Reservation Online

Use the online reservation system to:

  • Add, change or cancel a reservation 24/7.
    Note: all same-day adds, changes and cancellations must be made by phone between 7 a.m. and 5 p.m. Monday through Friday.  These must be at least 60 minutes before the pick-up time.
  • See a list of your pending and past reservations
  • Copy a past reservation to create a new request
  • Manage your contact phone number

Sign in with your U of M Internet ID to get started

Add/Change/Cancel a Reservation by Phone

Call the University Paratransit appointment line at 612-624-8338 between 7 a.m. and 5 p.m. Monday through Friday (closed on University holidays).  Requests must be at least 60 minutes before the pick-up time.  If you have difficulty getting through on that line, an alternate phone number to call is 612-626-7275.

If you need to cancel a ride when PTS Customer Service is not open, please call the Paratransit Line 612-624-8338 and leave a voice message or call before 5 p.m. the prior day. You can also email parking@umn.edu with the subject line: Paratransit Cancellation with the same timing. If this happens more than three times per semester, those will count as no shows.

Paratransit Stop Locations
Metro Mobility Discounted Bus Passes